Support

Email [email protected] and a real person will reply, usually within [TBC: 2 working days]. Tell us your club, your username and what you were trying to do. A screenshot helps.

Email support

Players

I can't sign in

Use "Forgot password" on the sign-in page. If that doesn't work, ask your club's staff: they can reset your password. Still stuck? Email us from the address on your account.

A result is wrong

Ask your club's staff. They approve games and can correct or remove them, and the rankings recalculate.

How do I join my club?

See for players.

I want my data, or to leave

You can see and download what we hold about you in the app. To leave, see delete your account.

Club staff

Setting up a club

Start a free trial from the pricing section. You'll create the club, add staff and get an invite link for your players. Moving from a spreadsheet? See bring your history with you.

Plans and billing

The club owner manages the plan on this website. Questions about an invoice or a failed payment: email us from the club owner's address.

Lost access to two-factor sign-in

Email us from the club owner's address. We'll check it's you before resetting it.

Report something

To report abusive content or an account, tell your club's staff first: they can remove it. If it's about staff, or they don't act, email us with the club name, the username and what happened.

Found a security problem? Email us with "Security" in the subject. Please don't test it on other clubs' data.

Is Ladderline down?

See the service status page. It checks the app live and shows any problems we're working on.